A digital platform to build a dynamic website
By Rebecca Christoforidis
Published March 8, 2023
According to a recent Maru survey, 70% of American and Canadian citizens prefer accessing government services online. At the same time, only 45% of end-to-end government services are available online in Canada. Similar numbers are seen in the United States. This is during a period when many have grown accustomed to this as the default choice.
The result, many residents are not getting what they want from their governments, digitally speaking.
It is no small feat to update an outdated, archaic, clunky website and give the people what they want. It's especially challenging when dealing with:
- Limited finances
- Acute staff shortages due to a rapidly aging workforce
- Innovation debt that has been accrued from years of using old technologies
There is a solution. It's called Govstack - a secure, flexible digital platform. This platform will transform the way governments connect, engage, transact, and serve their residents. It will also help your cost reduction efforts by streamlining tasks and freeing up your staff to focus on other things.
It will also scale to meet your evolving needs. This will make it easier to create a dynamic website that is sure to attract your residents.
Built by GHD Digital, Govstack is the result of over 20+ years of working closely with public sector organizations. This experience has given GHD Digital a deep understanding of the unique challenges, processes, and requirements of these organizations.
The Govstack platform is a modular, digital ecosystem. It brings together our CMS (content management system), Forms, Events and Citizen Portal products. It also enables third party integrations. Each product brings unique benefits to public sector organizations that allow them to provide their residents with dynamic content.
These benefits will empower staff, residents, visitors, and business owners. They will also make it easier to provide access to everything your city, town or hamlet has to offer.
Govstack Content Management Systems (CMS)
The Govstack CMS puts you in control of your content. It's easy to use and requires no coding skills. With it, you can create great looking, customizable landing pages and microsites. You can also add new pages or sections and control the way your site looks and functions. Your residents will benefit from a site that not only looks great but is easy to navigate.
One of the most significant changes of the last few years is the public’s expectation of online service delivery. We've grown accustomed to an Amazon level of online convenience. If you do not already offer your city services online, you should seriously consider doing so.
Govstack Forms makes it easy to deliver your municipal services with simple online forms that support eCommerce and are accessible from any device or location. You can customize workflows for applications and permits, collect and analyze data in real-time to make informed decisions and be confident in the security of your data.
A happy citizen is an engaged citizen (according to insights gained from the Maru survey we referenced earlier). The Govstack Events tool makes it easy to get your community involved. It gives you the ability to encourage community interactions, promote upcoming community events and tourism activities. You can keep your residents apprised of the council meetings by allowing them to subscribe and sending reminders.
You can also take registrations, process payments and give them the ability to add events to their personal calendars.
Govstack Citizen Portal
Imagine giving your residents a digital space where they can access information from a dashboard personalized to suit their interests. Welcome to Citizen Portal. It brings everything your city hall has to offer directly to your residents wherever and whenever they need it.
With one single sign on (SSO), residents can easily access the information that is most important to them. They can pay for taxes and licenses and to get real-time updates on everything happening across their city.
It is time to take your municipal website to the next level.
Learn more about what the Govstack Platform can do for your community.
Contact us today to get started on your digital transformation.