By shifting away from scattered workflows and toward smarter tools, local governments can make public records easier to handle while setting a higher standard for responsiveness. When systems work better, people notice, and that helps everyone serve their communities with more confidence.

During the Canada Post strike, municipalities lost access to mail services, disrupting bills, election notices, and public updates. Many have relied on digital platforms like Govstack to keep services running. Municipal websites became essential for sharing notices, emergency info, and promoting online payments. The strike showed that digital-first strategies are key to resilience and continuity.

Bad form submissions turn into double work. When a request comes in missing key details, someone on your team has to track down the person and get the right info. That means phone calls, emails, or resubmissions that eat up hours each week.

Public offices use a lot of paper. Paper forms for permits, service requests, registrations, meetings, and more pile up quickly. The result is storage rooms full of old files, delays in process handling, and confusion when documents go missing. But there's a better way. With smarter tools available today, local governments have more options to move beyond paper and provide quicker, cleaner, and more reliable services to their communities.

Discover how mobile-first design enhances local government websites, boosting accessibility and engagement for a seamless community experience.

Build trust and boost engagement through smart digital tools—like interactive forms, feedback loops, and citizen portals that make participation easy and meaningful.

Building a usable municipal website is an on-going commitment, not a one-time project. Learn from UX design experts on how to understand your users and equip your website for the long-term.

By simplifying access to meeting details, agendas, and videos, local governments empower residents to stay informed and involved. Learn key features and best practices that make civic participation easier, more inclusive, and more impactful.

By digitizing the process, cities can reduce paperwork, improve accessibility, and create a smoother experience for both staff and residents. Learn practical steps and solutions to implement a system that’s secure, inclusive, and built for the future.