Bad form submissions turn into double work. When a request comes in missing key details, someone on your team has to track down the person and get the right info. That means phone calls, emails, or resubmissions that eat up hours each week.
Public offices use a lot of paper. Paper forms for permits, service requests, registrations, meetings, and more pile up quickly. The result is storage rooms full of old files, delays in process handling, and confusion when documents go missing. But there's a better way. With smarter tools available today, local governments have more options to move beyond paper and provide quicker, cleaner, and more reliable services to their communities.
By digitizing the process, cities can reduce paperwork, improve accessibility, and create a smoother experience for both staff and residents. Learn practical steps and solutions to implement a system that’s secure, inclusive, and built for the future.
