Website Governance Checklist

Stronger Processes. Better Content. A website that works.
Establish Clear Website Governance with a Ready-to-User Municipal Framework

Download a practical, step-by-step guide and template to help your municipality streamline content publishing, define roles, and maintain a high-quality, accessible website.

Your Website Is a Public Service — but Managing It Is Complex

Municipal websites must serve residents, businesses, and internal teams — all while staying current, accurate, and accessible. But without a structured governance model, challenges appear quickly:

  • Content becomes outdated or inconsistent
  • Roles and responsibilities are unclear
  • Publishing timelines break down
  • Accessibility compliance issues arise
  • Pages accumulate without strategy or oversight
  • Staff lack standardized processes for updates

If your team is working reactively rather than strategically, this guide will change that.

What’s Inside:

  • Clearly defined roles & responsibilities
  • A training framework for website teams
  • A complete content publishing process
  • Content request form requirements
  • Annual content audits & maintenance strategy
  • User testing & continuous improvement guidance
  • Templates & recommended resources