The Background

When the Town of Aurora began looking for a new digital home, they weren’t just after a website facelift. They wanted something more intentional—a platform that could grow with their community, adapt to evolving needs, and empower every department to better serve residents.

“We weren’t just migrating; it was about improving and taking everything we’d learned from the old system and building something better.” - Nelson Cardoso, Project lead for Aurora website modernization

With that conviction, Aurora partnered with Govstack, embarking on a project that has redefined not only how the Town’s website looks and feels, but how staff collaborate and deliver services to residents.

The Challenge: Outgrowing the Old Platform

Aurora’s previous website had served its purpose for years. But like many municipalities, Aurora found itself boxed in by a system that couldn’t keep up with modern demands.

“Every time we wanted to make a change, it was costing money. We had the skill set on our team, but we were constantly having to go back to the vendor for even the smallest update. It was frustrating.” - Carley Smith, Manager, Corporate Communications, Town of Aurora

Key pain points included:

• Costly and slow updates for even minor edits
• Cluttered navigation that made finding information difficult
• Outdated forms and hundreds of PDFs that overwhelmed users
• Poor mobile experience, making access on phones challenging

For a municipality committed to serving a growing, tech-savvy community, standing still wasn’t an option.

“Residents expect information to be accessible, fast, and mobile-friendly. We needed a platform that could deliver that—and more.” - Nelson Cardoso, Communications and Marketing Coordinator, Town of Aurora

The Solution: A Scalable, Flexible Platform

From the start, Govstack checked every box for Aurora’s team. Its out-of-the-box tools provided immediate value, while its scalable architecture offered room to innovate as needs evolve.

The team’s favorite features quickly became clear:

• Reusable content pods that allow for consistent, efficient updates
• Clean, mobile-friendly templates that enhance user experience
• Integrated tools like Forms and Events for seamless service delivery
• Microsites that support unique departmental initiatives, such as Aurora Town Square and the local museum

The Bottom Line

For the Town of Aurora, the move to Govstack wasn’t just a technology upgrade. It was a strategic investment in scalability, empowerment, and resident experience.

“It’s about having a platform that grows with you. As our community evolves, our website can evolve right alongside it. That’s the real value.” - Carley Smith, Manager, Corporate Communications, Town of Aurora

With a modern, flexible, and future-ready website, Aurora is better positioned than ever to serve its residents—today, and for years to come.