Digital Services

Learn how a municipal government website can enhance citizen engagement and trust. Discover features for inclusive, accessible digital spaces.

Discover how municipalities embrace digital transformation through online forms, payments, and workflows to improve efficiency and the citizen experience.

Mobile-responsive government forms aren’t just a design upgrade—they’re essential for improving citizen engagement and reducing staff workload. By making online forms easy to use on any device, municipalities can boost completion rates, cut down on phone calls, and build trust in digital services.

Download the free 2025 Accessible PDF Compliance Checklist to ensure your documents meet ADA Title II, Section 508, and WCAG 2.1 Level AA standards. Step-by-step guidance for marketers, designers, and content creators—make your PDFs inclusive and compliant today.

Cities are shifting more of their public services online to make things easier and faster for residents.  These platforms help link departments, simplify processes, and keep information consistent and easy to access.

As governments modernize their digital services, managing workflows across departments—especially within website content management systems (CMS)—becomes increasingly complex.  From approvals to content reviews, automation is key to delivering timely, accurate information to citizens.

By shifting away from scattered workflows and toward smarter tools, local governments can make public records easier to handle while setting a higher standard for responsiveness. When systems work better, people notice, and that helps everyone serve their communities with more confidence.

Bad form submissions turn into double work. When a request comes in missing key details, someone on your team has to track down the person and get the right info. That means phone calls, emails, or resubmissions that eat up hours each week.