Mobile-responsive government forms aren’t just a design upgrade—they’re essential for improving citizen engagement and reducing staff workload. By making online forms easy to use on any device, municipalities can boost completion rates, cut down on phone calls, and build trust in digital services.
As governments modernize their digital services, managing workflows across departments—especially within website content management systems (CMS)—becomes increasingly complex. From approvals to content reviews, automation is key to delivering timely, accurate information to citizens.
During the Canada Post strike, municipalities lost access to mail services, disrupting bills, election notices, and public updates. Many have relied on digital platforms like Govstack to keep services running. Municipal websites became essential for sharing notices, emergency info, and promoting online payments. The strike showed that digital-first strategies are key to resilience and continuity.
Bad form submissions turn into double work. When a request comes in missing key details, someone on your team has to track down the person and get the right info. That means phone calls, emails, or resubmissions that eat up hours each week.
Discover how mobile-first design enhances local government websites, boosting accessibility and engagement for a seamless community experience.
Build trust and boost engagement through smart digital tools—like interactive forms, feedback loops, and citizen portals that make participation easy and meaningful.
Building a usable municipal website is an on-going commitment, not a one-time project. Learn from UX design experts on how to understand your users and equip your website for the long-term.
By simplifying access to meeting details, agendas, and videos, local governments empower residents to stay informed and involved. Learn key features and best practices that make civic participation easier, more inclusive, and more impactful.
Discover how city councils, municipal governments, and leaders can build greater relationships with citizens.
